Privacy policy

Privacy Policy

Last updated: 10 April 2026

This Privacy Policy explains how Humon (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, purchase our products, or interact with us (collectively, the “Services”).

For the purposes of this policy, “you” and “your” refer to any visitor, customer, or user of our Services.

We encourage you to read this policy carefully to understand how your information is handled.

 

 

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.

When updates are made, we will:

  • Revise the “Last updated” date above

  • Publish the updated version on our website

Where required by law, we will take additional steps to notify you.

 

 

2. What Personal Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

This may include:

  • Contact details – name, email address, phone number, delivery and billing address

  • Order details – items purchased, payment confirmation, transaction history

  • Account information – username, password, security details

  • Customer support communications – messages, enquiries, feedback, or reviews

  • Marketing preferences – subscription and communication choices

Providing certain information may be necessary to access particular features of our Services.

 

 

Information We Collect Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Device type and operating system

  • Browser type

  • Pages visited and time spent on site

  • Referring website or source

  • Interaction with emails or advertisements

This data is collected through cookies and similar tracking technologies.

 

 

Information from Third Parties

We may receive information from trusted service providers who support our operations, including:

  • Payment processors (for transaction processing)

  • E-commerce platform providers

  • Analytics and advertising partners

  • Shipping and fulfilment partners

All third-party information is handled in accordance with this Privacy Policy.

 

 

3. How We Use Your Information

We use your personal information to:

Provide Our Products and Services

  • Process and fulfil orders

  • Manage returns and refunds

  • Deliver shipping updates

  • Provide customer support

  • Maintain your account

Improve Your Experience

  • Analyse website usage

  • Improve product offerings

  • Enhance website performance

Marketing and Communication

  • Send promotional emails (if you opt in)

  • Provide exclusive offers

  • Share product updates

  • Deliver relevant advertisements

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

  • Detect and prevent fraudulent activity

  • Protect customer accounts

  • Maintain the integrity of our website

Where required under UK or EU data protection laws, we rely on legitimate interests, contractual necessity, or consent as our lawful basis for processing.

 

 

4. Cookies and Tracking Technologies

Humon uses cookies to:

  • Enable core website functionality

  • Remember preferences

  • Improve performance

  • Analyse traffic

  • Support marketing efforts

You may disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Our website is not currently designed to respond to “Do Not Track” browser signals.

 

 

5. How We Share Your Information

We may share your information with:

  • Service providers – including payment processors, fulfilment partners, IT support, and analytics providers

  • Marketing and advertising partners

  • Legal or regulatory authorities, where required by law

  • Business partners, in the event of a merger, acquisition, or restructuring

We do not sell your personal information.

We do not use sensitive personal data to infer characteristics about you.

 

 

6. SMS Marketing

If you opt in to receive SMS communications from Humon:

  • We may send order updates and promotional messages

  • Your opt-in consent is not shared with third parties for unrelated purposes

  • You may opt out at any time by following the instructions in the message

 

 

7. User-Generated Content

If you post reviews or other public content:

  • That content may be visible to other users

  • We cannot control how others may use publicly shared information

  • We recommend not sharing sensitive personal data in public submissions

 

 

8. Children’s Data

Our Services are not directed at children.

We do not knowingly collect personal information from individuals who are legally considered minors under applicable law. If you believe personal information has been provided to us in error, please contact us at support@humonhealth.com, and we will review and take appropriate action.

 

 

9. Security and Data Retention

We take reasonable technical and organisational measures to protect your information.

However, no online system can guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

 

 

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request restriction of processing

  • Object to certain processing activities

  • Withdraw consent where applicable

  • Request data portability

  • Opt out of targeted advertising

To exercise your rights, please contact:

📧 support@humonhealth.com

We may require verification of identity before processing certain requests.

We will not discriminate against you for exercising your rights.

 

 

11. International Data Transfers

Your personal information may be transferred and processed outside your country of residence.

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including recognised contractual protections.

 

 

12. Complaints

If you have concerns about how your information is handled, please contact us first at:

📧 support@humonhealth.com

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

 

 

13. Contact Us

For questions about this Privacy Policy or your personal data:

📧 support@humonhealth.com

Humon is the data controller responsible for your personal information under applicable data protection laws.

 

 

Humon
Designed to support your posture, comfort, and confidence.