Refund policy

Humon Return & Refund Policy

Overview

At Humon, we want you to feel confident about your purchase.

We offer a 100-day return and money-back guarantee from the date your order is delivered.

If you are not completely satisfied with your item, you may request a return or refund within 100 days of receiving your product.

 

 

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item is in the same condition as when received

  • The product is unworn, unused, and undamaged

  • Original tags, packaging, and accessories are included

  • Proof of purchase is provided

Returns requested without prior authorisation may not be accepted.

To start a return, please contact us at support@humonhealth.com.

If your return is approved, we will provide return instructions. In some cases, a return shipping label may be issued.

 

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is:

  • Defective

  • Damaged during delivery

  • Incorrect compared to your order

Please contact us within 7 days of receiving your order with supporting photos or video evidence.

We will review the issue and work to resolve it by offering:

  • A replacement, or

  • A refund where applicable

 

 

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:

  • Products that have been worn or used

  • Customised or special-order items

  • Gift cards

  • Sale or clearance items (unless otherwise stated)

  • Personal care or hygiene-sensitive products once used

If you are unsure whether your item is eligible, please contact us.

 

 

Shipping and Delivery Issues

If your order is marked as delivered but you have not received it:

  • For domestic shipments, please allow up to 5 business days for carrier delays or scanning discrepancies.

  • For international shipments, please allow 7–14 business days.

If your package still has not arrived after this period, please contact us for further investigation.

 

 

How to Start a Return

To request a return, please email:

📧 support@humonhealth.com

Please include:

  • Your order number

  • Reason for return

  • Photos or supporting information if applicable

Returned items must be:

  • In original packaging

  • Unused and undamaged

  • Shipped using a trackable delivery service

Please provide the tracking number once the item has been dispatched.

 

 

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the refund decision.

If approved, refunds will be processed to your original payment method.

Please note that processing times may vary depending on your bank or payment provider. Refunds generally take 5–15 business days after refund approval to be reflected in your account.

Unless the return is due to a defective, damaged, or incorrect item, return shipping costs will be shouldered by the customer. Original shipping fees are non-refundable.

 

 

Exchanges

The quickest way to receive a different product is to:

  1. Return the original item (if eligible)

  2. Place a new order for the preferred product once the return is accepted

We only provide direct replacements for defective or damaged items.

 

 

International Returns

  • International customers may request returns where eligible.

  • Original shipping fees, customs duties, and import taxes are non-refundable.

  • Customers are responsible for return shipping unless otherwise agreed.

 

 

Limitations of Refunds and Liability

Refunds and remedies are limited to the original purchase price paid for the product.

We are not responsible for indirect or incidental losses related to your order.

 

 

Contact for Returns and Refunds

All return and refund requests must be submitted to:

📧 support@humonhealth.com

This is the official channel for processing return-related enquiries.

 

 

Humon — Designed to support your posture, comfort, and confidence.